Return & Refund Policy

At Lumitrail, we are committed to delivering premium-quality skincare products while maintaining the highest standards of hygiene and safety.

Due to the personal nature of our products, we follow a strict no-return policy.

No Returns or Exchanges
All purchases made on Lumitrail are final. We do not accept returns or exchanges once the order has been delivered. This ensures that every product you receive is fresh, safe, and uncompromised.

Eligible Refunds
We offer refunds only in the rare case of:

- Receipt of a damaged product
- Receipt of an incorrect item

To request a refund, please contact us within 48 hours of delivery with:

- Clear photos or videos showing the issue
- Order details for verification

Products must be unused, unopened, and in their original packaging to qualify.

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Refund Process
Once your request is reviewed and approved:

- Refunds will be processed within 5–7 business days
- The amount will be credited to your original payment method

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Non-Refundable Cases
Refunds will not be issued under the following circumstances:

- Change of mind after purchase
- Minor external packaging damage that does not affect product quality
- Incorrect shipping details provided by the customer
- Delivery delays caused by courier partners or unforeseen events

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Order Cancellation
Orders may be cancelled within 12 hours of placement. Once an order has been processed or shipped, it cannot be cancelled.

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Contact Us
For assistance, please reach out to our support team:
trailretailshop@gmail.com
8129217957

By placing an order with Lumitrail, you acknowledge and agree to the terms outlined in this policy.